All of our staff are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Cleaner Code certified cleaner.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
If something is not done to your expectations, please let us know. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
You can submit a password change request on the customer login page at thecleanercode.convertlabs.io
You can log into your account at thecleanercode.convertlabs.io
Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you.
You can submit a password change request on the customer login page at thecleanercode.convertlabs.io
Log into your account at thecleanercode.convertlabs.io and update your card on file. Your new card will automatically be noted as your default card.
Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.
We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.
We provide services in San Francisco and the Peninsula (South San Francisco, Pacifica, Daly City, San Mateo, Palo Alto, San Bruno, Redwood City and all other surrounding areas).
Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.
Standard cleaning takes into account everything that involves cleaning a home, apartment or office. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.
When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link thecleanercode.convertlabs.io
Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.